Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page

How long will it take me to receive my order?

As all orders are shipped within 24 hours, you order may take between 2-4 days dependant on your location in Australia

Ive placed an order but I need to change or cancel it?

We understand that things change so we’ll make it as easy as possible for you. Simply email us at hello@kitchenly.com.au and we’ll give you all the assistance you need

How can I pay for my online order?

Orders can be paid for using the following methods: Visa, MasterCard, American Express, PayPal, AfterPay, ZipPay, Google Pay and Apple Pay.

If it a large order and you would like to pay via bank transfer, please contact our helpful staff at hello@kitchenly.com.au

Do you ship to PO Box’s?

Yes we do. We also ship to parcel lockers.

How do I access My Account on the Kitchenly website?

Simply hover over the sign in icon at the top right of the website and click on ‘Login’ or ’Register’ to create a new customer account.

Are my details secure?

Yes. At Kitchen Warehouse we take your privacy seriously. For more information please see the Kitchen Warehouse Privacy Policy.

How much do you charge for delivery?

For any orders under $100, we charge a $10 flat rate shipping Australia wide. For any orders over $100, shipping is FREE!